Terms of service

PRIVACY POLICY

Last updated: May 25, 2026

All information and content on the Veranoe Store website (hereinafter referred to as the “Veranoe Store”) including all Veranoe Store features, tools and Services provided by Veranoe by and through the Veranoe Store (collectively the “Services”) has been carefully curated for your shopping pleasure and thus, you can shop with confidence at the Veranoe Store.

Our store is powered by Shopify and therefore we are able to provide you with the best shopping experience while you browse online.

This Privacy Policy applies to Veranoe’s collection, use and disclosure of your personal information when you use our store or visit our website, or otherwise interact with us through other means. The Privacy Policy describes our practices and applies to information collected by us through all of our Services.

In the event of conflict between the Terms of Service and this Privacy Policy with respect to the collection, processing, disclosure and storage of personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using our Store and website and/or otherwise utilizing the Services you, as User, acknowledge that you have read, understood and agree, without limitation or qualification, to be bound by the Terms and this Privacy Policy, each as amended from time to time in accordance with Article 7.1 of our Terms of Service.

PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” or “information about you” means data or information that can be linked to you or another natural person (e.g. customer data, sales data, payment data). Excluded from personal information are anonymous information and information that has been made non-personal (i.e. de-identified information).

The information listed below is collected or processed depending on your activities on the Services, your location, and the applicable laws that permit the collection or require the processing of such information.

Contact information: name, email address, phone number, billing address and shipping address.

Payment and financial information: Your payment method, payment confirmation, transaction details, and payment-card or financial-account information.

Account information: Information regarding your account with Veranoe including your username and password, the security questions and information that you provided in case you need to have your account recovered, your preferences, and your account settings.

Shopping and transaction information: Such as the products you view, place in your shopping cart, add to your wishlist and which you in the end purchase, as well as all your previous transactions such as returns and exchanges and canceled orders.

We collect Communications information, including information that you provide to us in connection with your contacting us (e.g. information that you provide to us in connection with a customer service inquiry, a return, a review or any other type of communication with us).

Device Information: Information about the Device or computer you last used to access the Services, such as what type of Device it is; what Browser (e.g. Firefox, Chrome, Safari) you were last using; what Network Connection you were on when last you accessed the Services; etc. Your IP address or other online identifier also may be collected as personal information.

Usage information: Such as how and when you use the Services to access, browse, and interact with the information there offered.

Derived information: This is information which we may infer from the information described above and which has been collected on the basis that it is permitted to be collected by applicable law.

SOURCES OF PERSONAL INFORMATION

We collect your personal information from the following sources:

We receive information directly from you including information created when you register for an account, place an order, use our Services, communicate with us, complete forms or contact us for customer service.

Automatically through the Services: We collect information from you automatically through your use of the Services, including through your device or browser, or by using cookies and other similar technologies on our website that you visit from time to time.

From service providers: We receive information from service providers who collect or process information on our behalf to enable them to provide us with the technology, payment processing, analytics, fulfillment, shipping, customer service or other Services that we need to provide to you.

From business partners and other third parties: Such as certain advertising, marketing, analytics, and commerce partners we work with from time to time as permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Below is a list of ways that we may use your personal information, depending on your use of our Services and how you interact with us:

Providing and Improving the Services

We use your personal information in order to provide you with the Services you have requested and to improve your experience of using the Services, for example by remembering your preferences and analyzing your use of the Services. We use the information we gather in order to process every order, pay every invoice and to keep customers’ accounts up to date. We also use information gathered from customers to send them, from time to time, with information on new products and services that we think would be of interest. We also use information we gather from customers when they have used the Services to provide them with product recommendations and to allow them to leave reviews on the products they have purchased.

Marketing and Advertising

We use your Personal Information for the purpose of marketing and advertising to you. Such marketing messages and advertisements may be sent by email, SMS, postal mail or other forms of communication permitted by applicable law.

This activity information is used to deliver relevant advertising to you both on our website and on other websites across the Internet.

Security and Fraud Prevention

Use your Personal Information to authenticate customer’s accounts, to provide secure payment and shopping experience, to detect and to prevent suspected fraud, other abuse or illegal activity, to protect our interests, our employees, our customers, our web site, Services or business, and to enforce our User Agreement or other policies.

You are responsible for keeping your account information (username and password) safe. Please don’t share your account login details with anyone else.

Communicating With You

We use your personal information to communicate with you. We respond to your questions and issues with the Services, and provide you with effective service and business interactions.

Legal and Regulatory Purposes

We use personal information to comply with our obligations under applicable laws and in connection with any other authorized purpose. For example, we disclose information in response to court orders, subpoenas, and searches warrant; to comply with records requests from government agencies; to protect our rights or property; or to enforce our agreements with you or to investigate a breach of such agreements.

HOW WE DISCLOSE PERSONAL INFORMATION

We may also disclose your personal information to third parties with whom we have entered into agreements for Services which we offer to you through our website (including Shopify, our web hosting provider and other service providers).

To Shopfiy and service providers that support our store and Services, for example: hosting, IT services, payment gateways, fraud prevention, analytics and data enhancement, customer service, cloud based storage, logistics and fulfillment, shipping providers and other third party service providers that we use from time to time to support our store and the Services we provide to you.

Business and marketing partners: Our business and marketing partners, for example, companies that help us market or advertise our products and Services.

Parties you direct or authorize: This would include for example delivery providers, social-media platforms, login integrations to other services etc. where you request us to pass information to them.

Affiliates: Information may also be disclosed to other entities within our corporate group, as the case may be.

Parties involved in a business transaction: Information may be disclosed as part of any business transaction, such as the sale, merger, spin-off, combination or other transaction of all or a part of our business.

Government authorities and other third parties as required for legal action: We may disclose your Personal and Registration Information in order to comply with applicable laws, to cooperate with government and law enforcement agencies, to issue subpoenas, to respond to court orders and to take or participate in legal action, to collect any debts, to protect our rights, property, users, or others from harm. We reserve the right to disclose your information in order to enforce our policies, to take action regarding suspected fraud or abusive conduct, or to protect Shopify or its users. For example, this may mean that we share information with a law enforcement agency in response to a request for assistance with an investigation.

If personal information is processed by business and marketing partners on our behalf, we are not responsible for how such parties process personal information and are reference made to their individual privacy notices. In some jurisdictions you may have the right to “opt-out” of information shared with third parties for targeted advertising purposes or activities considered as a “sale” or “sharing” under local law.

SHOPIFY’S ROLE

Shopify is the host of the Services and as such Shopify collects and processes information that relates to the use of the Services by you.

Information submitted through the Services will be transmitted to Shopify and other third parties providing services related to the Services, in countries around the world.

We may use Shopify features which combine the information we have collected about your interactions with our store and the information Shopify and other merchants have collected about your interactions with Shopify and with them. Where Shopify processes personal information in this way Shopify shall be considered the “data controller” and we or Shopify shall deal with any data subject requests in respect of such processing.

For more information on how Shopify processes consumer personal information, please see our Shopify Consumer Privacy Policy here: https://www.shopify.com/legal/privacy/consumers. You can also submit consumer personal information requests through Shopify’s Privacy Portal here: https://privacy.shopify.com/.

https://www.shopify.com/legal/privacy/consumers

You can also submit your privacy requests through the Shopify Privacy Portal found here:

https://privacy.shopify.com/

COOKIES AND SIMILAR TECHNOLOGIES

We and our third parties use cookies, pixels, tags, etc. as needed to operate the Services, to remember your preferences and other information about you and make other improvements and functionality to your experience on our website. We also use information about you and your activities on our website for purposes of our own analysis and to improve our Services and website experience for our customers. We may also use information about you to prevent fraud and to protect our customers. In addition, information about your use of our website and Services may be used by us and by our third parties to provide targeted advertising and other marketing communications to you on our website and elsewhere on the Internet.

You can usually switch cookies off by altering the settings on your browser. However, if you use your browser’s features to block all cookies, you may not be able to access full functionality on our site. We will seek your consent prior to placing cookies on your computer in circumstances where such cookies are considered to be non-functional.

Where required by law (e.g. some Member States require consent before storing most cookies on a user’s device) we will seek your consent before placing any non-essential cookies or similar technologies on your device.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third party websites, applications, services and online platforms.

Please note that third-party websites, applications, and online services are outside of Veranoe’s control. As such, we cannot be held responsible for the privacy, security, accuracy or reliability of third-party websites, applications, or online services. In addition, information that you provide through public or semi-public spaces (e.g. social media) can be picked up by other users of that space and can be used by those users or by the provider of that space.

Any information posted on our Services in public or semi-public areas, such as online forums, or on third party social networking sites, could be viewed, used or collected by users of those areas or services. We are not responsible for the privacy or security of information contained in comments or postings on any Site other than Veranoe’s Sites.

Inclusion of a third-party link does not imply endorsement of such third party, where he or she you may be able to find such information or service, by Veranoe, such third party’s content or service.

CHILDREN’S PERSONAL INFORMATION

Children. The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in such individual’s jurisdiction. If you are a parent or legal guardian and believe that we have collected personal information from your child (individual under the age of majority in such individual’s jurisdiction), you may contact us at info@veranoe.com to request that we delete such information from our databases.

We do not knowingly collect or use personal information from children under the age of majority in any jurisdiction. If you are the parent or legal guardian of a child under the age of majority in any jurisdiction and believe that your child has provided us with personal information, please contact us so that we can delete the information from our systems.

At this time, Veranoe has no information that it sells or shares “child information” as defined in applicable law (e.g. California Under 16, EU Under 16, etc.) as of the effective date of this Privacy Policy.

SECURITY AND RETENTION

We use reasonable administrative, technical and organizational measures to protect your Personal Information.

We cannot guarantee absolute security as no security system is perfect or impenetrable. Furthermore, information that you send to us over the internet may be vulnerable to interception whilst in transit. Therefore, we must ask that you do NOT use an unsecured channel to send sensitive or confidential information to us.

Information will be held for a period that is deemed necessary in order to maintain your account, to provide you with the Services, to complete any transactions that you undertake using the Services, to comply with any applicable legal or regulatory requirements, to resolve any disputes, to prevent fraud and to enable us to enforce our agreements and to comply with any applicable policies and procedures.

We will retain and process personal information for so long as is necessary for the purpose for which it was collected. Once that purpose is no longer applicable, we will delete or de-identify personal information that we no longer need to maintain.

YOUR PRIVACY RIGHTS AND CHOICES

These rights apply in different jurisdictions but are collectively listed below.

Right to access or know: This is your right to find out what personal information about you is kept by us.

Right to deletion: You may have the right to request that we delete personal information that we have collected about you.

Right to correction: You may have the right to request that we correct any information that we hold about you which is inaccurate.

Right to portability: You have the right to receive in a reasonable and structured format (so-called portable format) or to demand the transmission to another party personal information that we process on the basis of a contract or on the basis of your consent.

Right to opt out of sale, sharing, or targeted advertising: Depending on where you reside, you or somebody acting on your behalf may have the right to opt out of Shopify or us using your information for targeted advertising activities, or activities we consider to be a sale or sharing of information under applicable law, and that we otherwise share with third parties as described in this Policy.

Right to restrict or object to processing: In some cases you will have the option to restrict our processing of your personal data or object for us to process it for certain purposes.

Withdraw consent: Where we rely on your consent to process information, you can withdraw this at any time.

Right to appeal: Depending on your location, you may also have the right to appeal our decision with respect to your privacy request.

These rights are not absolute. Some of the rights listed above will only apply in specific circumstances, and in some cases we may refuse your request for reasons set out in applicable law.

GLOBAL PRIVACY CONTROL

We also treat Global Privacy Control (GPC) signals enabled by end users to opt out of certain sale, sharing, or targeted advertising activities where required by applicable law for the browser or device on which the GPC signal is enabled. Where the device sending the GPC signal can be associated with a Shopify account, Shopify will also apply the end user’s opt out to that account.

Shopify may also honor a Global Privacy Control signal if the device sending the signal can be associated with a Shopify account.

You can learn more at:

https://globalprivacycontrol.org/

We do not currently honor ‘Do Not Track’ signals from browser settings, except as noted above with regard to Global Privacy Control, where required by law.

MARKETING PREFERENCES

We give you lots of ways to unsubscribe from promotional emails. Simply click on the “unsubscribe" link in any promotional email that we send to you.

Note that even when you have opted out of receiving marketing communications, we may still send you other types of communications, including: account-related messages, order and transaction updates, return information, security alerts and customer service requests.

EXERCISING YOUR RIGHTS

You can also exercise your rights by following the instructions provided in the Services to opt out of the Services’ collection and processing of personal information or by contacting our privacy team using the information below.

We will not be any worse off off for processing your request.

Please allow us to verify your identity as required by applicable law before processing your request. If you are acting on another’s behalf (such as parents acting for a child under the age of 18), we may require your permission to verify your identity as well as require proof that the authorized person is entitled to act on such person’s behalf. We will then verify the identity of the person who made the request as well as the identity of the authorized person.

We will respond to your request within the timeframes set out in applicable law.

Shopify processes personal information directly, additional information on that can be found on their privacy site here:

https://privacy.shopify.com/

COMPLAINTS AND APPEALS

We take complaints about how we handle your personal information very seriously. If you do feel that we have treated your information incorrectly then please do let us know by contacting us via any of the following methods.

Depending on your location, you may have the right to appeal Shopify’s response to a privacy request and / or file a complaint with your local data-protection or regulatory authority.

INTERNATIONAL DATA TRANSFERS

When Veranoe and its service providers collect information from you there is a strong possibility that such information will be transferred to, stored or processed in countries outside of where you are located.

Information we hold as Shopify – personal information processed by the Shopify platform directly by Shopify can be found here: https://privacy.shopify.com/.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect any changes to our practices as well as to comply with any applicable legal or regulatory requirements.

This Policy will change from time to time and when we do make changes to this Policy, we’ll post the updates on this website. The updated Policy will apply to you immediately and we’ll post the updated date at the bottom of this webpage. Where required by applicable law, we also will provide additional notice of material changes before they become effective.

CONTACT US

Contact us at:

Veranoe

Email: support@veranoe.com