Shipping policy
SHIPPING POLICY
Last updated: July 19, 2026
ORDER PROCESSING
Orders are typically processed and shipped within 1-3 business days from receipt.
We strive to process all orders within 1-3 business days of receipt. We consider Monday through Friday to be “business days”. We do not ship on Saturday or Sunday or on recognized holidays. After an order has been processed, please allow 6-9 business days for delivery. The delivery dates are estimates and may be affected by circumstances beyond our control (e.g. weather, carrier delays, etc.). In the rare event that there is a significant delay affecting an order, we will attempt to notify the customer via email.
After an order has been processed for shipping, delivery is expected within 6 to 9 business days. Please note that delivery times are estimates and may be impacted by carrier delays, inclement weather, holidays, customs clearance, and other similar factors outside of Veranoe’s control.
If we become aware of a delay related to your order we will make reasonable efforts to notify you by email.
BACKORDERS AND OUT-OF-STOCK ITEMS
In the rare situation where an item is out of stock we will display on the product page whether the item is on backorder and an estimated “Ships By” date. You will also receive an estimated “Ships By” date in your order confirmation email.
Please also check your order confirmation for information about when a backordered product Ships By.
Please note that any backordered products will arrive when available and may take longer than our standard delivery time. Please carefully read the product page and your order confirmation for the most up to date information regarding any backordered items that you’ve placed in your order.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email which will include your tracking number. You can expect to see tracking information become available within 24-48 hours of receiving your shipping confirmation email.
You will typically receive tracking information within 48 hours of receipt of your shipping confirmation.
If you have not received your order after 10 business days from receiving your shipping confirmation email please reach out to us at support@veranoe.com.
Include the full name and order number of the affected order to enable Veranoe customer service to troubleshoot the problem.
DELIVERY DELAYS
Estimated processing and delivery times are not guaranteed.
We are not responsible for delays that are outside of our control, including but not limited to: delays caused by the shipping carrier; inclement weather; customs delays; transportation disruptions; and incorrect or incomplete shipping addresses.
We will also try to help where a delivery has been delayed.
LOST OR STOLEN PACKAGES
Veranoe is not responsible for packages that go missing after they have been delivered to the shipping address provided by the customer.
Check around your delivery location, ask other members of your household if they have received the package, check with your neighbors and/or your building management to see if they have received the package, and then contact the shipping carrier listed in your shipping confirmation email.
Check around the delivery location.
Ask other members of your household.
Check with neighbors or building management.
Contact the shipping carrier listed on your tracking information (found in your shipping-confirmation email) and inform them that your package was delivered but never received.
If you are unable to find the package even after checking these locations, we will review the shipping information with you and attempt to help where we can. Please be advised that even though the package was marked as delivered to the shipping address given by the customer during checkout, we are unable to offer a replacement or refund for the package.
INCORRECT OR INCOMPLETE ADDRESSES
All addresses must be entered correctly by the customer at the time of placement of an order and Customer shall be responsible for any errors in address information.
Please notify us as soon as possible if you realize that you have entered incorrect information for your shipping address by emailing us at support@veranoe.com.
Veranoe cannot guarantee that an address can be changed once an order has been put into processing or has been sent to the shipping carrier.
Veranoe shall not be held responsible for any delays, failed deliveries or lost packages due to an incorrect, incomplete or mistyped shipping address that was provided by customer during the checkout process.
If we are able to change your shipping address, the original estimated delivery time for your order will no longer apply.
CUSTOMS, DUTIES, AND IMPORT FEES
It is customer’s responsibility to pay for customs duties, import taxes, brokerage charges etc. unless such charges are stated to be included in the amount you paid for order during checkout.
Customs handling can delay delivery. We have no control over customs handling and processing time.
REFUSED AND UNDELIVERABLE PACKAGES
Packages that we receive back at our warehouse due to an incorrect shipping address and/or a failure to collect a package for delivery after repeated attempts by the shipping carrier will incur additional shipping charges to reship the package to the customer.
If a package is returned to us, please contact us at support@veranoe.com. In these cases we will refund your order (less any additional shipping costs that we incur to resend the order) or reship the order according to the circumstances of the order and the store policies that apply to your order.
CONTACT US
Contact us for more information regarding shipping:
Veranoe
Email: support@veranoe.com
Please include the customer’s full name and order number in the email so that we are able to assist the customer as quickly as possible.