Privacy policy
PRIVACY POLICY
Last updated: May 25, 2026
Veranoe operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience. These are collectively referred to as the “Services.”
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how Veranoe, referred to as “Veranoe,” “we,” “us,” or “our,” collects, uses, and discloses your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:
Contact information: Your name, email address, telephone number, billing address, and shipping address.
Payment and financial information: Your payment method, payment confirmation, transaction details, and payment-card or financial-account information.
Account information: Your username, password, security questions, preferences, and account settings.
Shopping and transaction information: Products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications: Information you provide when contacting us, including customer-service inquiries, return requests, reviews, or other messages.
Device information: Information about your device, browser, network connection, IP address, and other device or online identifiers.
Usage information: Information about how and when you access, browse, or interact with the Services.
Derived information: Inferences that may be drawn from the information described above, as permitted by applicable law.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
Directly from you: When you create an account, place an order, use the Services, contact us, submit a form, request customer support, or otherwise provide information to us.
Automatically through the Services: Through your device, browser, cookies, pixels, and similar technologies when you visit or interact with our website.
From service providers: When companies acting on our behalf collect or process information needed to provide technology, payment processing, analytics, fulfillment, shipping, customer support, or other services.
From business partners and other third parties: Including advertising, marketing, analytics, and commerce partners, as permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us and the Services, we may use personal information for the following purposes:
Providing and Improving the Services
We may use your personal information to process payments, fulfill orders, arrange shipping and delivery, process returns and refunds, manage customer accounts, remember your preferences, send order notifications, provide product recommendations, enable customer reviews, improve the Services, and perform our contractual obligations to you.
Marketing and Advertising
We may use personal information to send marketing or promotional communications by email, text message, postal mail, or other permitted channels.
We may also use information about your activity, including products you viewed, purchased, or placed in your cart, to display relevant advertisements on our Services or other websites, as permitted by applicable law.
Security and Fraud Prevention
We may use personal information to authenticate customer accounts, provide secure payment and shopping experiences, detect or prevent suspected fraudulent or illegal activity, protect our business and customers, and enforce our terms and policies.
If you create an account, you are responsible for keeping your login credentials secure. Please do not share your username, password, or other access information with anyone else.
Communicating With You
We may use your personal information to provide customer support, respond to your questions and requests, provide effective service, and maintain our business relationship with you.
Legal and Regulatory Purposes
We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or government requests, participate in legal proceedings, enforce our agreements and policies, investigate potential violations, and establish, exercise, or defend legal claims.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.
Shopify and service providers: This includes companies that provide hosting, IT management, payment processing, fraud prevention, analytics, customer service, cloud storage, fulfillment, shipping, and other operational services.
Business and marketing partners: This includes partners that help us market or advertise our products and Services.
Parties you direct or authorize: This may include delivery providers, social-media platforms, login integrations, or other third parties when you request or consent to the disclosure.
Affiliates: We may disclose information within our corporate group, if applicable.
Parties involved in a business transaction: We may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
Government authorities and other parties for legal purposes: We may disclose information when necessary to comply with legal obligations, respond to subpoenas or similar requests, enforce our terms and policies, or protect our rights or the rights of our customers and others.
Our business and marketing partners process personal information according to their own privacy notices. Depending on where you live, you may have the right to opt out of certain disclosures for targeted advertising or activities considered a “sale” or “sharing” under applicable law.
SHOPIFY’S ROLE
The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve your shopping experience.
Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence.
We may use Shopify features that combine information from your interactions with our store with information from your interactions with Shopify and other merchants. When Shopify processes personal information for these features, Shopify may be responsible for responding to requests concerning that processing.
You can learn more by reviewing the Shopify Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers
You may also submit certain privacy requests through the Shopify Privacy Portal at:
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember your preferences, understand how customers use our website, improve performance, prevent fraud, and support advertising and marketing.
Your browser may allow you to remove or reject cookies. Blocking some cookies may affect the availability or proper operation of certain features of the Services.
Where required by law, we will request consent before using nonessential cookies or similar technologies.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a platform that is not owned or controlled by Veranoe, you should review that third party’s privacy policy, security practices, and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.
Information you provide through public or semi-public spaces, including third-party social-media platforms, may be visible to other users and may be used by those users or the platform.
The inclusion of a third-party link does not necessarily mean that Veranoe endorses the third party, its content, or its services.
CHILDREN’S PERSONAL INFORMATION
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you are a parent or legal guardian and believe a child has provided us with personal information, please contact us using the information below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.
SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security system is perfect or impenetrable, and we cannot guarantee absolute security. Information sent over the internet may also be vulnerable while in transit. Please do not use unsecured channels to send sensitive or confidential information to us.
How long we retain personal information depends on several factors, including whether the information is needed to maintain your account, provide the Services, complete transactions, comply with legal or regulatory obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.
When personal information is no longer reasonably necessary for these purposes, we may delete or de-identify it, subject to applicable law.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to access or know: You may have the right to request information about the personal information we maintain about you.
Right to deletion: You may have the right to request that we delete certain personal information.
Right to correction: You may have the right to request correction of inaccurate personal information.
Right to portability: You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a sale or sharing.
Right to restrict or object to processing: In some jurisdictions, you may have the right to restrict or object to certain processing.
Right to withdraw consent: Where processing is based on consent, you may have the right to withdraw that consent.
Right to appeal: Depending on where you live, you may have the right to appeal a decision we make concerning your privacy request.
These rights are not absolute. They may apply only in certain circumstances, and we may decline a request when permitted or required by law.
GLOBAL PRIVACY CONTROL
If you visit our website with a Global Privacy Control signal enabled, we may treat the signal as a request to opt out of applicable sale, sharing, or targeted-advertising activities for that browser or device where required by law.
If the device sending the signal can be associated with a Shopify account, Shopify may also apply the request to that account.
You can learn more at:
https://globalprivacycontrol.org/
Other than Global Privacy Control where legally required, we do not currently respond to browser-based “Do Not Track” signals.
MARKETING PREFERENCES
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
If you unsubscribe from marketing communications, we may still send non-promotional messages concerning your account, orders, transactions, returns, security, or customer-service requests.
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights through options presented within the Services or by contacting us using the information below.
We will not discriminate against you for exercising your privacy rights.
Before completing a request, we may need to verify your identity as permitted or required by law. Depending on your location, you may authorize an agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly with us.
We will respond within the time required by applicable law.
For information about personal information processed directly by Shopify, visit:
COMPLAINTS AND APPEALS
If you have a complaint about how we process your personal information, please contact us using the information below.
Depending on where you live, you may have the right to appeal our response to a privacy request or submit a complaint to your local data-protection or regulatory authority.
INTERNATIONAL DATA TRANSFERS
We and our service providers may transfer, store, and process personal information outside the country where you live.
When personal information is transferred from the European Economic Area or the United Kingdom to a country that has not been recognized as providing an adequate level of protection, we may rely on legally recognized safeguards, such as the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or another lawful transfer method.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this policy, we will publish the revised version on this website, update the “Last updated” date, and provide any additional notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your applicable privacy rights, contact us at:
Veranoe
Email: support@veranoe.com