Refund policy

30-Day Return & Refund Policy

We want you to purchase at Veranoe with full confidence. If you are not satisfied with your order for any reason at all, please contact us within 30 days from receipt and we shall attempt to rectify the problem.

Returns

30 days from receipt of your order.

To qualify for a return:

- The item has not been used.
- The item has been returned in the original condition in which it was received by the customer.
- All original packaging must be included.
- A copy of the proof of purchase (i.e. your order number, or receipt) is required.
- Before you send back the item(s), you must have contacted us and received return instructions from our customer service team.

Some items are excluded from return, for example:
— Items which have been used or are in poor condition
— Items which have been subject to misuse, incorrect installation or handling
— Final sale items

- Items that have been damaged through misuse, improper installation or handling.
- Items marked as final sale

Do not attempt to return an item until you have received return instructions from one of our customer-support team.

Refunds

Once we receive your return and inspect it, we will send you an email letting you know whether you will receive a refund or not.

If you receive a refund, please allow 5-10 business days for processing and for the refund to post to your account. Refund processing times may vary depending on your bank or credit card issuer.

Shipping Costs

Original shipping charges are non-refundable.

Unless the item was received by you damaged or defective in which case we will cover the return postage, you will be required to pay for return postage. We will however confirm return procedure in advance of you sending the item back.

Damaged or Defective Items

If your order arrives damaged or defective, then please contact us and include the following in your correspondence:

- Your order number
- A description of the problem
- Your order number
- A detailed description of the issue that you are experiencing with the received goods
- Clear images or a video that clearly shows the damage to the goods or the defect.

Upon inspection of the returned item, we will initiate a replacement or refund as applicable.

Exchanges

Exchanges are only available for items that are damaged or defective upon arrival.

For Exchanges - Items that arrive damaged or defective: We will offer you a replacement item or a refund of the full amount of your purchase. Please contact us and we will provide you with return instructions. Items returned without prior authorization from us will not be accepted for return.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account again.
2. Contact your credit card company to see when their postings take place (i.e. when your refund will post to your account).
3. Contact your bank to find out if your refund has been processed yet.

Please get in touch with us if you have followed the above steps and have not received your refund yet.

How to Start a Return

To start a return, initiate a refund, or find out if you can have an eligible exchange for a damaged/defective item, contact support@veranoe.com.

Email: support@veranoe.com

We just need you to email us with the above information and we will get the process started for you. Note: You must have received return instructions before sending back any items.